Shipping Policy
- If your address changes prior to shipping your order, it is your responsibility to contact us at charlotteandchet@gmail.com to request a change of address. If your package is returned or lost due to shipping to the old address you will be responsible for new shipping fees.
- We are not responsible for lost or stolen packages due. When ordering through the website, the customer has the option to purchase route shipping insurance. We recommend doing so to protect your items should they be lost in the mail or not delivered. Charlotte and Chet is not responsible for the package once it has been shipped.
- We ship anywhere within the United States. Once your order has been processed, please allow 3-5 business days for your item(s) to be shipped to you.
- ALL sales are final and are not refundable. Please check your item(s) upon receiving them. Any manufacturing defects must be reported to Charlotte and Chet within 7 days of receiving your order at charlotteandchet@gmail.com. You will have 7 days to get your defected item in the mail with provided tracking. We issue returns labels for items with defects only! Should you fail to get your defected item in the mail within those 7 days, your item is no longer eligible for exchange.
- Pre-Order and Ready to Ship Combination Orders:
- If you place an order for Pre-Order AND Ready to Ship outfits, your entire order will ship together when the Pre-Order pieces have arrived.
- If you would like the Ready to Ship outfits to arrive sooner, please place TWO separate orders: one order of only Ready to Ship and one order of only Pre-Order.